Privacy policy

This Privacy Policy outlines how Jorlix collects, uses, protects, and discloses your personal information when you visit, make a purchase, or interact with our e-commerce store operating in the United Kingdom. Jorlix is fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you interact with Jorlix, we collect personal information to provide efficient service and fulfill your orders accurately. This includes:

Order & Contact Data: Full name, billing address, shipping address, payment method details, and order notes provided during checkout.
Device & Technical Data: IP address, browser type, operating system, time zone settings, referral URLs, page views, and browsing patterns collected automatically via cookies and web logs.
Communication Data: Records of written communications submitted to our support team.

2. How We Use Your Information

Jorlix uses your personal data strictly for lawful operational and commercial purposes, including:

Processing, fulfilling, and dispatching your purchases for kitchen, home, and garden goods.
Arranging delivery services with our trusted UK courier partners.
Processing payment transactions securely and preventing fraudulent activity.
Communicating essential order updates, shipping notifications, and tracking numbers.
Improving our website performance, user experience, product offerings, and customer assistance.
Complying with statutory accounting, taxation, and legal obligations in the United Kingdom.

3. Data Sharing & Third-Party Service Providers

Jorlix does not sell, rent, or trade your personal information to third parties. We only share necessary data with essential third-party service providers who assist us in operating our business, under strict confidentiality and data processing agreements. These include:

E-Commerce & Platform Hosting: Shopify, which securely hosts our online store infrastructure.
Payment Gateways: Certified payment processors that manage encrypted transaction processing.
Logistics & Freight Partners: National and local UK couriers responsible for delivering physical parcels from our Sunderland warehouse to your door.

4. Cookies and Tracking Technologies

Jorlix uses cookies, web beacons, and pixels to enhance site navigation, analyze traffic patterns, and store your user preferences. You can manage or disable cookie preferences directly through your internet browser settings. Please note that disabling essential operational cookies may impact your ability to use certain features of our shopping platform.

5. Data Retention

We retain your personal order records for as long as necessary to fulfill the operational purposes outlined in this policy, satisfy legal, tax, and reporting requirements, or resolve potential customer service disputes.

6. Security Measures

We implement robust technical and organizational security controls to safeguard your data against unauthorized access, loss, alteration, or disclosure. All transaction information is transmitted using Secure Socket Layer (SSL) encryption technology.

7. Your Rights Under UK Data Protection Law

If you are a resident of the United Kingdom, you hold specific rights regarding your personal data:

Right of Access: Request a copy of the personal information Jorlix holds about you.
Right to Rectification: Request correction of inaccurate or incomplete personal records.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where legally permissible.
Right to Restrict Processing: Request restrictions on how your data is processed.
Right to Object: Object to processing based on legitimate interest or direct marketing.