Shipping policy

At Jorlix, we understand how important prompt and reliable delivery is for your home, kitchen, and garden projects. We are dedicated to providing clear, predictable, and transparent shipping across the United Kingdom. All physical orders are processed with care and dispatched directly from our central UK warehouse facility.

1. Shipping Coverage & Target Region

We currently offer physical product delivery exclusively within the United Kingdom. All shipments originate locally from our Sunderland fulfillment hub.

2. Order Processing & Handling Time

  • Handling Time: 2 business days (Monday through Friday).
  • Order cutoff time is 4:00 PM GMT. Orders placed after 4:00 PM GMT or over the weekend will commence processing on the following business day.
  • During handling, every item undergoes strict quality checks, packaging verification, and courier dispatch preparation.

3. Delivery Transit Time & Costs

  • Transit Time: 3 to 5 business days (Monday through Friday).
  • Total Estimated Delivery Time: 5 to 7 business days (Handling + Transit).
  • Standard UK shipping rates and any free shipping thresholds are clearly calculated and displayed at final checkout prior to payment.

4. Trusted Courier Partners

To ensure your kitchen and garden goods arrive safely and on time, Jorlix partners with reliable national UK carriers, including:

  • Royal Mail
  • DPD UK
  • Evri
  • Yodel

5. Dispatch Address & Fulfillment Center

All items in our inventory are stocked, handled, and shipped from our verified physical address:

Jorlix Fulfillment Center
EMBER THE STABLES AT THE, Sheepfolds N, Easington St
Sunderland SR5 1ZZ
United Kingdom

6. Order Tracking Capabilities

As soon as your package is scanned and handed over to our courier partner, you will receive an automated shipping confirmation containing a unique carrier tracking number. You can monitor the progress of your shipment anytime using our online Track Your Order tool.

7. Address Accuracy & Modifications

Please double-check your complete delivery address, including postcode, before finalizing your order. Jorlix cannot be held responsible for delivery delays, missing parcels, or redirection costs resulting from incorrect or incomplete shipping details supplied at checkout. If you identify an error, please reach out to our team immediately.

8. Delivery Issues & Lost Packages

If your package has surpassed the estimated transit time (more than 7 business days from placing your order) and the tracking status shows no updates, please get in touch with our team. We will open an investigation with the courier to locate your package or issue a swift replacement.